Thingies

log.md

@@ -362,7 +362,7 @@ Actions
 
 - General direction. 2024 company goals. What's the philosophy? Growth? Quality?
   - 3 main goal lines
-    - Make current operations work properly now that we have resources (backfill). Andrew's opinion is they where understaffed for long and that explains why things are not working out smoothly.
+    - Make current operations work properly now that we have resources (backfill). Andrew's opinion is they were understaffed for long and that explains why things are not working out smoothly.
     - Grow
       - Through direct selling (business as usual)
       - Integration with PMSs to white-label the solution and turn them into sales funnels
@@ -378,7 +378,6 @@ Amanda joining and taking care of the financial processes and bookkeeping until
 
 End of march is end of financial year. Next year books will be on Iplicity.
 
-
 Actions
 - Andrew is very concerned about the invoicing process and the choice of accounting tool and now I understand why. If any of those two, are not worked out properly, they will lead to a very nasty situation. I need to judge my role in those fast and get evereyone aligned.
 
@@ -440,6 +439,8 @@ How do you feel about your engineering team? All good, no complaints.
 Documentation or videos? Would be good for you
 https://www.notion.so/knowyourguest-superhog/Onboarding-Simple-Step-By-Step-4c128d32313e4d22aceb6bceedfdde20
 
+# 2023-11-30
+
 
 # Now
 
@@ -470,6 +471,9 @@ https://www.notion.so/knowyourguest-superhog/Onboarding-Simple-Step-By-Step-4c12
     - Post-its, pens, pencils, white-sheets, scissors, charging 
 
 
+- [ ] Read any docs shared by Alex A.
+- [ ] Receive access to hubspot from Alex A.
+
 
 - [ ] Get a locker
 - [ ] Get access to these maps
@@ -492,12 +496,53 @@ https://www.notion.so/knowyourguest-superhog/Onboarding-Simple-Step-By-Step-4c12
 ## Meeting with Alex Anderson
 
 - Overview of your scope
+  - He comes from marketing, is now in operations
+  - Goal
+    - Make processes as efficient and replicable as possible. Get things to scale
+    - Sits a lot on product talk
+    - Revops
+      - Sales, Marketing, Customer Service, Account Management
+- Alex vs Lianne
+  - On the same level, they split on departments
+  - Alex more on tech and systems, Lianne more on business teams
 - Current systems and processes being used
   - Could you get me access to check them out?
 - Reports/Spreadsheets/PBIs/?
+  - In-hubspot dashboards
+  - Exports into CSV and doing some wizardry and upload in PowerBI
 - Current pain points
+  - No disaster incoming
+  - Resolutions is extremely in the dark
 
 - Can you somehow give me access to Hubspot? No touchy touchy
+- Where do you organize documentations
+  - Notion for the most part
+  - Work in progress
+
+## Meeting with Lou Dowds
+
+- What is your kingdom?
+- Tell me about the business processes underlying your products
+- How does success look like for your products?
+- What systems are currently part of that?
+- What data are you using currently?
+- What metrics do you have currently vs what metrics would you like to have?
+- Is there anything you would hope from me/data team?
+
+## Meeting with Ben C.
+
+- A few notes on what I've seen so far
+- My first impressions on what we should build
+- My opinion on the invoicing nightmare
+  - I'm worried about only having two cycles to play around + Elaine leaving. I dislike this being the first thing to jump to, but I think it will have to be so
+  - I'm afraid untangling this doesn't look like only a data issue and it's going to be complex dancing altogether
+  - 
+
+
+## Meeting with Ben R. and Gus
+
+- Infra
+- Invoicing nightmare
 
 
 ## Data HQ

onboarding_life.md

@@ -40,3 +40,6 @@
 Funny words you might hear:
 - PMC: Property Management Company, so the entity that rents apartments.
 - PMS: Property Management System, a software use by PMCs to make their life easy. It centralizes managing properties, bookings, communications, etc in a single place so they don't have to go around Booking, Airbnb, lastminute, etc duplicating everything. Some examples are Guesty, Lodgify, Rentals United or Hostaway.
+
+Other things you might find interesting:
+- Superhog fiscal year runs from 1st of April to 31st of March.