counterweight/superhog_personal_notes
1
0
Fork 0
Code Issues Pull requests Projects Releases Packages Wiki Activity Actions

Thingies

Browse source
This commit is contained in:
Pablo Martin 2023-11-30 11:30:41 +01:00
parent bfdf11d01a
commit c8dc4edb1e
2 changed files with 51 additions and 3 deletions
Download patch file Download diff file Expand all files Collapse all files

49
log.md
View file

@ -362,7 +362,7 @@ Actions
- General direction. 2024 company goals. What's the philosophy? Growth? Quality? - General direction. 2024 company goals. What's the philosophy? Growth? Quality?
- 3 main goal lines - 3 main goal lines
- Make current operations work properly now that we have resources (backfill). Andrew's opinion is they where understaffed for long and that explains why things are not working out smoothly. - Make current operations work properly now that we have resources (backfill). Andrew's opinion is they were understaffed for long and that explains why things are not working out smoothly.
- Grow - Grow
- Through direct selling (business as usual) - Through direct selling (business as usual)
- Integration with PMSs to white-label the solution and turn them into sales funnels - Integration with PMSs to white-label the solution and turn them into sales funnels
@ -378,7 +378,6 @@ Amanda joining and taking care of the financial processes and bookkeeping until
End of march is end of financial year. Next year books will be on Iplicity. End of march is end of financial year. Next year books will be on Iplicity.
Actions Actions
- Andrew is very concerned about the invoicing process and the choice of accounting tool and now I understand why. If any of those two, are not worked out properly, they will lead to a very nasty situation. I need to judge my role in those fast and get evereyone aligned. - Andrew is very concerned about the invoicing process and the choice of accounting tool and now I understand why. If any of those two, are not worked out properly, they will lead to a very nasty situation. I need to judge my role in those fast and get evereyone aligned.
@ -440,6 +439,8 @@ How do you feel about your engineering team? All good, no complaints.
Documentation or videos? Would be good for you Documentation or videos? Would be good for you
https://www.notion.so/knowyourguest-superhog/Onboarding-Simple-Step-By-Step-4c128d32313e4d22aceb6bceedfdde20 https://www.notion.so/knowyourguest-superhog/Onboarding-Simple-Step-By-Step-4c128d32313e4d22aceb6bceedfdde20
# 2023-11-30
# Now # Now
@ -470,6 +471,9 @@ https://www.notion.so/knowyourguest-superhog/Onboarding-Simple-Step-By-Step-4c12
- Post-its, pens, pencils, white-sheets, scissors, charging - Post-its, pens, pencils, white-sheets, scissors, charging
- [ ] Read any docs shared by Alex A.
- [ ] Receive access to hubspot from Alex A.
- [ ] Get a locker - [ ] Get a locker
- [ ] Get access to these maps - [ ] Get access to these maps
@ -492,12 +496,53 @@ https://www.notion.so/knowyourguest-superhog/Onboarding-Simple-Step-By-Step-4c12
## Meeting with Alex Anderson ## Meeting with Alex Anderson
- Overview of your scope - Overview of your scope
- He comes from marketing, is now in operations
- Goal
- Make processes as efficient and replicable as possible. Get things to scale
- Sits a lot on product talk
- Revops
- Sales, Marketing, Customer Service, Account Management
- Alex vs Lianne
- On the same level, they split on departments
- Alex more on tech and systems, Lianne more on business teams
- Current systems and processes being used - Current systems and processes being used
- Could you get me access to check them out? - Could you get me access to check them out?
- Reports/Spreadsheets/PBIs/? - Reports/Spreadsheets/PBIs/?
- In-hubspot dashboards
- Exports into CSV and doing some wizardry and upload in PowerBI
- Current pain points - Current pain points
- No disaster incoming
- Resolutions is extremely in the dark
- Can you somehow give me access to Hubspot? No touchy touchy - Can you somehow give me access to Hubspot? No touchy touchy
- Where do you organize documentations
- Notion for the most part
- Work in progress
## Meeting with Lou Dowds
- What is your kingdom?
- Tell me about the business processes underlying your products
- How does success look like for your products?
- What systems are currently part of that?
- What data are you using currently?
- What metrics do you have currently vs what metrics would you like to have?
- Is there anything you would hope from me/data team?
## Meeting with Ben C.
- A few notes on what I've seen so far
- My first impressions on what we should build
- My opinion on the invoicing nightmare
- I'm worried about only having two cycles to play around + Elaine leaving. I dislike this being the first thing to jump to, but I think it will have to be so
- I'm afraid untangling this doesn't look like only a data issue and it's going to be complex dancing altogether
-
## Meeting with Ben R. and Gus
- Infra
- Invoicing nightmare
## Data HQ ## Data HQ

3
onboarding_life.md
View file

@ -40,3 +40,6 @@
Funny words you might hear: Funny words you might hear:
- PMC: Property Management Company, so the entity that rents apartments. - PMC: Property Management Company, so the entity that rents apartments.
- PMS: Property Management System, a software use by PMCs to make their life easy. It centralizes managing properties, bookings, communications, etc in a single place so they don't have to go around Booking, Airbnb, lastminute, etc duplicating everything. Some examples are Guesty, Lodgify, Rentals United or Hostaway. - PMS: Property Management System, a software use by PMCs to make their life easy. It centralizes managing properties, bookings, communications, etc in a single place so they don't have to go around Booking, Airbnb, lastminute, etc duplicating everything. Some examples are Guesty, Lodgify, Rentals United or Hostaway.
Other things you might find interesting:
- Superhog fiscal year runs from 1st of April to 31st of March.