A few notes

log.md

@@ -68,32 +68,44 @@ Some good inspiration for data team handbooks:
 # Now
 
 
-- [ ] Get access to slack
+- [X] Get access to slack
 - [ ] Get access to miro
 - [ ] Get access to Notion
 - [ ] Get access to Confluence
-- [ ] Get access to productboard
+- [X] Get access to productboard
 - [ ] Get access to Azure Devops
-- [ ] Get access to Sage HR
-
-- [ ] Is there a Superhog Bitwarden organization?
+- [X] Get access to Sage HR
+- [X] Get access to Keeper Security
+- [ ] Are there any shared folders in Keeper Security where I should be added?
+- [ ] Get access to staging environment for backoffice app
+- [ ] Get access to staging environment for KYG platform
 
 - [ ] Set up profile pic
 
 - [ ] Ask Nicky about IT equipment policy
 
-- [ ] Send a hello email
+- [X] Send a hello email
 
 - [ ] Get access to Norskken house
 
-- [ ] Book time with Ben Robinson + other IT
-- [ ] Book time with someone in Sales
-- [ ] Book time with someone in Account Management
-- [ ] Book time with someone in Finance
+- [ ] Learn what employee benefits do we have
 
+- [ ] Book time with Ben Robinson + other IT
+- Book with HR (Nicky)
+- [ ] Book time with someone in Sales
+- [ ] Book time with Matt (Operations VP)
+- [ ] Lourdes, Louise, Clay
+- [ ] Ellain (Finance)
+- [ ] Luisa Legal (has contact with Trust Keys)
+- [ ] Leo (Sales)
+- 
+
+
+- [ ] Get access to the Data Meeting excel from Ben Cotte
+- [ ] Get access to Data Map from Trust Keith
 
 People I've met today
-- Clay (Product Manager)
+- Clay Boldt (Product Manager). Is he a relative to Andrew?
 - Mike Hayward(IT, what does he do? Lol, he's job title is "IT guy")
 
 
@@ -104,16 +116,51 @@ Things I've learned today:
 - We are soon opening offices in Australia and US, mainly for commercial purposes
 - There's a civil war on whether to use Teams or Slack for internal comms
 - Wednesday is the strong office day. Monday and Friday people are usually working remote.
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+- Our money cows
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+## Meeting with Ben
+
+Products:
+- Risk management with two pillars
+  - KYG (reduce risk)
+    - With multiple levels of verification
+    - Check with black lists
+    - Check reality of
+  - Damage Waivers/Protection (protect you from unavoidable risk)
+    - Several options depending on who pays, how much it protects, etc.
+    - If all goes wrong: resolution
+  - 
+
+
+- Dashboard
+  - Panel for both Superhog employees and hosts
+  - Hosts can manage everything there (minority)
+  - Also integrates with PMS (majority)
+    - Some PMS have plugins that automatically integrate with Superhub
+    - Guesty, Hospitable, Hostaway
+    - Modular presence in booking lifecycle
+    - Veriff for identity check
+    - Payment partner up until now Acquired. Recently started out with Stripe to check if UX improves and less people drop out of the funnel
+    - Product is not happy with current dashboard UX. New platform will be called KYG.
+    - Triple funnel:
+      - Guest experience funnel
+      - Host commercial funnel
+      - Resolution funnel
+    - Wilbur is the name of the admin panel
+    - Athena is a screening as a service to allow PMS like Athena 
+
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+- Business
+  - Waiver is the top product: 52% of revenue
+  - Revenue guest fee (user pays for screening) : 5% of revenue
+  - SaaS fees (Host pays for screening): 34% of revenue
+
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+Ben's opinion on most critical stuff:
+- Improve the invoicing/finance reconciliation so that the Finance team works efficiently.
+
+- Scrum vs Deadlines. Culture clash? What's Ben Robinson take on it?