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A few notes

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Pablo Martin 2023-11-27 16:26:26 +01:00
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89
log.md
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@ -68,32 +68,44 @@ Some good inspiration for data team handbooks:
# Now
- [ ] Get access to slack
- [X] Get access to slack
- [ ] Get access to miro
- [ ] Get access to Notion
- [ ] Get access to Confluence
- [ ] Get access to productboard
- [X] Get access to productboard
- [ ] Get access to Azure Devops
- [ ] Get access to Sage HR
- [ ] Is there a Superhog Bitwarden organization?
- [X] Get access to Sage HR
- [X] Get access to Keeper Security
- [ ] Are there any shared folders in Keeper Security where I should be added?
- [ ] Get access to staging environment for backoffice app
- [ ] Get access to staging environment for KYG platform
- [ ] Set up profile pic
- [ ] Ask Nicky about IT equipment policy
- [ ] Send a hello email
- [X] Send a hello email
- [ ] Get access to Norskken house
- [ ] Book time with Ben Robinson + other IT
- [ ] Book time with someone in Sales
- [ ] Book time with someone in Account Management
- [ ] Book time with someone in Finance
- [ ] Learn what employee benefits do we have
- [ ] Book time with Ben Robinson + other IT
- Book with HR (Nicky)
- [ ] Book time with someone in Sales
- [ ] Book time with Matt (Operations VP)
- [ ] Lourdes, Louise, Clay
- [ ] Ellain (Finance)
- [ ] Luisa Legal (has contact with Trust Keys)
- [ ] Leo (Sales)
-
- [ ] Get access to the Data Meeting excel from Ben Cotte
- [ ] Get access to Data Map from Trust Keith
People I've met today
- Clay (Product Manager)
- Clay Boldt (Product Manager). Is he a relative to Andrew?
- Mike Hayward(IT, what does he do? Lol, he's job title is "IT guy")
@ -104,16 +116,51 @@ Things I've learned today:
- We are soon opening offices in Australia and US, mainly for commercial purposes
- There's a civil war on whether to use Teams or Slack for internal comms
- Wednesday is the strong office day. Monday and Friday people are usually working remote.
- Our money cows
## Meeting with Ben
Products:
- Risk management with two pillars
- KYG (reduce risk)
- With multiple levels of verification
- Check with black lists
- Check reality of
- Damage Waivers/Protection (protect you from unavoidable risk)
- Several options depending on who pays, how much it protects, etc.
- If all goes wrong: resolution
-
- Dashboard
- Panel for both Superhog employees and hosts
- Hosts can manage everything there (minority)
- Also integrates with PMS (majority)
- Some PMS have plugins that automatically integrate with Superhub
- Guesty, Hospitable, Hostaway
- Modular presence in booking lifecycle
- Veriff for identity check
- Payment partner up until now Acquired. Recently started out with Stripe to check if UX improves and less people drop out of the funnel
- Product is not happy with current dashboard UX. New platform will be called KYG.
- Triple funnel:
- Guest experience funnel
- Host commercial funnel
- Resolution funnel
- Wilbur is the name of the admin panel
- Athena is a screening as a service to allow PMS like Athena
- Business
- Waiver is the top product: 52% of revenue
- Revenue guest fee (user pays for screening) : 5% of revenue
- SaaS fees (Host pays for screening): 34% of revenue
Ben's opinion on most critical stuff:
- Improve the invoicing/finance reconciliation so that the Finance team works efficiently.
- Scrum vs Deadlines. Culture clash? What's Ben Robinson take on it?

7
onboarding_life.md
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@ -7,6 +7,8 @@
- [ ] Headset
- [ ] Mouse
- Apps accesses
- [ ] Keeper Security Account (contact Mike Hayward). You probably want to make this one first if possible so that you can start keeping all your accesses and passwords tidy from minute one. Not compulsory, just a tip.
- [ ] Ask your team if there are any Keeper Shared Folders where you should be included
- [ ] Outlook and Teams (contact Ben Robinson)
- [ ] Confluence (contact Ben Robinson)
- [ ] Miro (contact Ben Cotte)
@ -15,6 +17,7 @@
- [ ] Mixpanel (contact Ben Cotte)
- [ ] Azure Devops (contact Ben Robinson)
- [ ] Sage HR (contact ???)
- Say hi to everyone! You can introduce yourself at ???
- [ ] BCN Office - Get access to the following app to book meeting rooms
- [ ] Say hi to everyone! You can introduce yourself at the "ALL STAFF" teams chat (ask someone to include you) or at the slack channel #all-staff.
- [ ] Benefits?