Thingies
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Pablo Martin
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178
log.md
178
log.md
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@ -395,7 +395,9 @@ Stuff we couldn't go through, let's discuss next meeting:
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- Engineering culture seems great
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- Data is in a bad shape, I don't have data
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- Things that concern me
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- "Quick", "all out" attitude
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- "Quick", "all out" attitude. Are we gonna spend too much time in the red part of the rev
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- Threat 1: Scaling
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- Threat 2: Add complexities through new products
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- Systems are growing uncontrolled, this will bite us in the ass soon and will hurt people's work
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- The huge proportion of new joiners is going to be a cultural challenge
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- Data is in a bad shape, I don't have data
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@ -441,57 +443,13 @@ https://www.notion.so/knowyourguest-superhog/Onboarding-Simple-Step-By-Step-4c12
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# 2023-11-30
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# Now
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## Onboarding and Data Kickstart
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- [ ] How to book rooms?
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- [ ] Are there any shared folders in Keeper Security where I should be added?
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- [ ] Get access to staging environment for backoffice app
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- [ ] Get access to staging environment for KYG platform
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- [ ] Start a Data project and board in devops and stop using this for non-personal tasks
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- Accounting migration
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- [ ] Check iplicit content shared by Andrew
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- [ ] Check iplicit docs, potentially ask for more
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- [ ] Write up my small requirements
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- Equipment
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- [ ] Second screen
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- [ ] Keyboard
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- [ ] USB-C hub with several USB A + HDMI
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- [ ] Second RAM card -> https://www.neobyte.es/memoria-crucial-16gb-ddr4-sodimm-3200-ct16g4sfra3a-8487.html, https://www.pccomponentes.com/corsair-vengeance-so-dimm-ddr4-3200mhz-pc4-25600-32gb-2x16gb-cl22
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- [ ] Shelves, organizers and stationery
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- https://www.ikea.com/es/es/p/billy-libreria-blanco-00263850/
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- https://www.ikea.com/es/es/p/tjena-organizador-escritorio-blanco-60395452/
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- https://www.ikea.com/es/es/p/vattenkar-estante-escritorio-blanco-20541568/
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- Post-its, pens, pencils, white-sheets, scissors, charging
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- [ ] Read any docs shared by Alex A.
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- [ ] Receive access to hubspot from Alex A.
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- [ ] Get a locker
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- [ ] Get access to these maps
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- [X] How to book rooms?
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- [X] Get access to staging environment for backoffice app
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- [X] Receive access to hubspot from Alex A.
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- [X] Get access to these maps
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- [X] Book some time with Alex Anderson (Business Systems)
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- [X] Book some time with Lianne Foster (Business Systems)
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- [ ] Book some time with Lourdes
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- [ ] Sit down with an account manager to go through the Onboarding process
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- [ ] Luisa Legal (has contact with Trust Keys)
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- [ ] Big official "This is what we will do" Data meeting in December
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- [X] Get access to the Data Meeting excel from Ben Cotte
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- [ ] Review the data exploration efforts made by Cotte
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- [ ] Get access to Data Map from Trust Keith
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## Meeting with Alex Anderson
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@ -522,27 +480,143 @@ https://www.notion.so/knowyourguest-superhog/Onboarding-Simple-Step-By-Step-4c12
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## Meeting with Lou Dowds
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- What is your kingdom?
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- Right now: Dashboard Squad, Guest Journey (will have a dedicated PM soon)
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- Everyone in Superhog is using the admin panel for different purposes
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- Also KYG-lite, which will eventually also lead to KYG-pro, but it still doesn't exist
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- Tell me about the business processes underlying your products
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- How does success look like for your products?
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- Confusing conversation
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- What systems are currently part of that?
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- she reads only hubspot reports, like NPS
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- Mostly dashboard
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- Mix Panel
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- What data are you using currently?
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- What metrics do you have currently vs what metrics would you like to have?
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- Is there anything you would hope from me/data team?
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- Have operational data in PowerBI to better understand product
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- Any fires we need to put out
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- Finance Invoicing
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- Manual payment re-tries through hubspot
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Documentation:
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- Product Map
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- Mix Panel
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% of resolutions over bookings? No clue
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Things shared by Lou after the meeting:
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- Products map: https://miro.com/app/board/uXjVMptTSNY=/
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- product management at SH https://www.notion.so/knowyourguest-superhog/Product-Management-at-Superhog-c8e6401f2e8e4383a9a9f4a7c5a3443b
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- Mixpanel: invite sent. Note we’re working out a bug at the moment which is blocking us from judging our accurate usage and moving forward with upgrading to the paid version/using it properly!
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- Tracking plan: https://docs.google.com/spreadsheets/d/1is51GMOQ9OLu-a8Qer9dO1agubmmoLlh1eOG06l8qN8/edit#gid=1484002407
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- KYG planning: https://www.figma.com/file/yk9ya1xzpyrbWkYE4ZtQdN/KYG-Planning?type=whiteboard&t=ViaF9ybd014L6ajn-0
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- User insight hub: https://miro.com/app/board/uXjVMphxQwY=/?share_link_id=656862783808
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- Product tour video incoming soon!
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## Meeting with Ben C.
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- A few notes on what I've seen so far
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- A few notes on what I've seen so far (see list in Andrew meeting notes)
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- My first impressions on what we should build
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- There is a need for:
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- Business as usual operational metrics
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- Analytical capabilities in exploratory endeavors within product
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- Business overview / Top management reporting
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- But, what should get priority?
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- My opinion on the invoicing nightmare
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- I'm worried about only having two cycles to play around + Elaine leaving. I dislike this being the first thing to jump to, but I think it will have to be so
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- I'm afraid untangling this doesn't look like only a data issue and it's going to be complex dancing altogether
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-
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- Ben thinks there is indeed a high level of complexity, which is natural due to the way the bookings and money flows work and due to resolution process
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- The issues with payment problems and manual retries are also part of the issue. The current dual payment providers situation is part of the problem.
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- Ben has a very good acceptance of the fact that product changes in dashboard might be required to get this in good shape.
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- I see a general pattern of shadow IT and short-comings in Dashboard being tackled with system+organization patches everywhere. This will bite us back eventually (is kind of already)
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My vision on first deliverables:
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- Plan on how to organize data team
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-
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- A proposal on growing the team, people wise
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- Data Catalog and Systems map
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- A backlog with first projects
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- [ ] Receive from Ben videos on
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- [ ] Product weekly
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- [ ] Miercoles catchup de producto
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- [ ] Tech dailies
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# Now
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- Equipment
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- [ ] Second screen
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- [ ] Keyboard
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- [ ] USB-C hub with several USB A + HDMI
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- [ ] Second RAM card -> https://www.neobyte.es/memoria-crucial-16gb-ddr4-sodimm-3200-ct16g4sfra3a-8487.html, https://www.pccomponentes.com/corsair-vengeance-so-dimm-ddr4-3200mhz-pc4-25600-32gb-2x16gb-cl22
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- [ ] Shelves, organizers, stationery and other office goodies
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- Bookcase for private office https://www.ikea.com/es/es/p/billy-libreria-blanco-00263850/ x 1
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- Organizers for private office https://www.ikea.com/es/es/p/tjena-organizador-escritorio-blanco-60395452/ x 4
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- Organizers for private office https://www.ikea.com/es/es/p/vattenkar-estante-escritorio-blanco-20541568/ x 4
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- Post-its, pens, pencils, a couple boxes of white A4, scissors, tape, etc
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- Basic set of cutlery to keep in our office https://www.amazon.es/BEWOS-cubiertos-cuberteria-inoxidable-Lavavajillas/dp/B0BZXZJ31Y/ref=sr_1_10?__mk_es_ES=%C3%85M%C3%85%C5%BD%C3%95%C3%91&crid=13L3AVL2USBKQ&keywords=cuberteria&qid=1701420382&sprefix=cuberteria%2Caps%2C131&sr=8-10&th=1
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- A few locks for lockers to make life easier for new joiners: https://www.amazon.es/Combinacion-Diyife-Impermeable-Archivadores-Herramientas/dp/B08Y6D1Y38/ref=cs_sr_dp_n?__mk_es_ES=%EF%BF%BDM%EF%BF%BD%7D%EF%BF%BD%EF%BF%BD&crid=8ESI3Q3APIBJ&keywords=candado%2Btaquilla&qid=1701419900&sprefix=candado%2Btaquilla%2Caps%2C104&sr=8-6&th=1
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- Share onboarding list with Ben C.
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- Sit down with Ana
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- [ ] Start a Data project and board in devops and stop using this for non-personal tasks
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- [ ] Start Notion Space
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## Onboarding and Data Kickstart
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- [ ] Are there any shared folders in Keeper Security where I should be added?
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- [ ] Get access to staging environment for KYG platform
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- Accounting migration
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- [ ] Check iplicit content shared by Andrew
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- [ ] Check iplicit docs, potentially ask for more
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- [ ] Write up my small requirements
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- [ ] Read any docs shared by Alex A.
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- [X] Get a locker
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- [ ] Get a lock for my locker 760
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- [ ] Prepare quiz for 15th Dec. Theme must be sent
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- [ ] Book some time with Lourdes
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- [ ] Sit down with an account manager to go through the Onboarding process
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- [ ] Get my hands on some docs on the resolution process
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- [ ] Luisa Legal (has contact with Trust Keys)
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- [ ] Big official "This is what we will do" Data meeting in 14th December
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- [X] Get access to the Data Meeting excel from Ben Cotte
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- [ ] Review the data exploration efforts made by Cotte
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- [ ] Get access to Data Map from Trust Keith
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## Meeting with Ben R. and Ben C.
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- I propose
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- Notion for Data team homepage (not for heavy, internal technical docs)
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- New project in devops, one board, as many repos as needed in there
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## Meeting with Ben R. and Gus
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- Infra
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- Invoicing nightmare
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- Data models
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- Current integration between power BI and databases
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- My view on PowerBI for 2024
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## Data HQ
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@ -563,6 +637,8 @@ https://www.notion.so/knowyourguest-superhog/Onboarding-Simple-Step-By-Step-4c12
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Existing Data Products
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- Global KPIs Spreadsheet
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- PowerBI
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- Hubspot reports by Alex & Co
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- Mixpanel reports
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My proposal on first fronts, domain wise:
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- Product: dedicated analyst to dance together with the team running adhoc analysis on new product ideas
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