# HubSpot Data Integration

# Tables integrated:

- deals: All information about user deals **(We need to deal with timestamps figuring out which id represents which stage on the lifecycle)**
- id:
- archived: irrelevant
- contacts:
- companies:
- createdAt:
- updatedAt:
- line_items: unused for now, but will be used to show what services they originally signed up for
- properties:
    - hubspot_owner_id: owner in Superhog responsible for one or multiple deal_ids, the one that brought the account in
    - dedicated_am: account manager’s name in Superhog
    - createdate: date that the account was created in HubSpot
    - contract_signed_date: date in which the contract was signed
    - live_date: date in which the account went live
    - cancellation_date: date in which an account that was being used was cancelled
    - dealname: name of the deal
    - sales_stage: stage on the lifecycle of the sales team
    - dealstage: id stage related to the lifecycle of sales
    - deal_source: general source of where did the deal/opportunity came from
    - lead_source: Inbound/Outbound
    - amount_of_properties: amount of properties the owner told us they manage
    - demo_scheduled: boolean
    - sales_demo_scheduled: date at which the demo is scheduled for
    - demo_completed: boolean
    - meeting_status__hubspot_: detail of what happen during demo
    - cancellation_category: categorization as to why they cancelled the account
    - cancellation_details: free text explaining why they cancelled the account
    - last_nps_survey_date: date when the response of the form is sent
    - last_nps_survey_rating: rating if the survey form
    - last_nps_survey_comment: free text of the survey response
    - customer_nps_sentiment: 9-10: promoter - 6-8: passive - <6: detractor
    - notes_last_contacted: date and time of last contact between account manager and the account owner
    - num_contacted_notes: number of times the account manager has contacted the owner
    - free_trial_start_date: date at which the free trial for the dashboard began
    - free_trial_end_date: date at which the free trial for the dashboard expired
    - date_meeting: date for when the onboarding is booked for
    - onboarding_stage: stage on where the onboarding is currently at, when completed is set to ‘no value’
    - onboarding_owner: responsible for onboarding, could be the same account manager but not always
    - onboarding_call_completed: boolean for completed onboarding
    - onboarding_owner__cloned_: owner of onboarding that could replace onboarding_owner
    - meeting_scheduled: boolean for scheduled onboarding
- contacts: Contact information for user deals
- form_submissions:
- forms:
- tickets **(All host tickets go to host services or account managers and guest tickets go to guest services)**:
    - id: unique id for each ticket
    - hs_object_id: should be the same as the one on id
    - hs_ticket_category: categorization of the ticket set by the account manager based on the conent on the ticket, manual process
    - createdate: creation date
    - closed_date: date at which the ticket was closed
    - hs_num_times_contacted: amount of times there was any kind of contact between the account manager and the owner
    - department_involved: if there are any other or others departments involved into solving the ticket
    - csat_account_management_sentiment: csat raitng for account manager; happy - neutral - unhappy (all these surveys are send to the owner once the ticket is closed)
    - csat_account_management_response: free text for the resolution of the ticket
    - csat_host_services_sentiment: csat raitng for host; happy - neutral - unhappy
    - csat_host_services_response: free text for the resolution of the ticket
    - hs_pipeline: shows the apartment that is currently responsible for handling the ticket
    - first_agent_reply_date: date of when the first reply was sent from our side
    - hs_lastactivitydate: date of last occurrence regarding the ticket
    - hs_lastcontacted: date of last contact with the ticket owner
    - last_reply_date: date of last reply from the customer
    - hubspot_owner_id: hubspot id of person on superhog responsible of the ticket
    - guest_ticket_category: category selected by person dealing with the ticket (Only for guest related tickets)
    - content: free text describing the ticket from the customer
    - source_type: source of where the ticket comes from, email, phone call, etc…
- engagements:
    - id_engagements:
    - 

Include engagement tables so we can have more details into the contact/relationship between account managers and owners