CSAT score

models/intermediate/kpis/int_kpis__agg_monthly_check_in_attributed_guest_journeys.sql

@@ -26,7 +26,9 @@
         ) as completed_guest_journeys_not_cancelled,
         sum(created_guest_journeys) as created_guest_journeys,
         sum(started_guest_journeys) as started_guest_journeys,
-        sum(completed_guest_journeys) as completed_guest_journeys
+        sum(completed_guest_journeys) as completed_guest_journeys,
+        sum(count_csat_score) as count_csat_score,
+        sum(count_csat_score * average_csat_score)/sum(count_csat_score) as average_csat_score
     from {{ ref("int_kpis__metric_monthly_check_in_attributed_guest_journeys") }}
     group by 1, 2, 3, 4
     {% if not loop.last %}

models/intermediate/kpis/int_kpis__agg_mtd_check_in_attributed_guest_journeys.sql

@@ -26,7 +26,9 @@
         ) as completed_guest_journeys_not_cancelled,
         sum(created_guest_journeys) as created_guest_journeys,
         sum(started_guest_journeys) as started_guest_journeys,
-        sum(completed_guest_journeys) as completed_guest_journeys
+        sum(completed_guest_journeys) as completed_guest_journeys,
+        sum(count_csat_score) as count_csat_score,
+        sum(count_csat_score * average_csat_score)/sum(count_csat_score) as average_csat_score
     from {{ ref("int_kpis__metric_mtd_check_in_attributed_guest_journeys") }}
     group by 1, 2, 3, 4
     {% if not loop.last %}

models/intermediate/kpis/int_kpis__metric_daily_check_in_attributed_guest_journeys.sql

@@ -69,7 +69,21 @@ select
             then vr.id_verification_request
             else null
         end
-    ) as completed_guest_journeys
+    ) as completed_guest_journeys,
+    count(
+        distinct case
+            when gsr.id_verification_request is not null
+            then vr.id_verification_request
+            else null
+        end
+    ) as count_csat_score,
+    avg(
+        distinct case
+            when gsr.id_verification_request is not null
+            then gsr.experience_rating
+            else null
+        end
+    ) as average_csat_score
 from {{ ref("int_core__verification_requests") }} as vr
 inner join
     {{ ref("int_core__bookings") }} as b
@@ -88,4 +102,7 @@ left join
     {{ ref("stg_core__verification") }} as v
     on v.id_verification_request = vr.id_verification_request
     and v.verification = '{{ id_check }}'
+left join
+    {{ ref("int_core__guest_satisfaction_responses") }} as gsr
+    on gsr.id_verification_request = vr.id_verification_request
 group by 1, 2, 3, 4, 5, 6

models/intermediate/kpis/int_kpis__metric_monthly_check_in_attributed_guest_journeys.sql

@@ -23,7 +23,9 @@ select
     ) as completed_guest_journeys_not_cancelled,
     sum(b.created_guest_journeys) as created_guest_journeys,
     sum(b.started_guest_journeys) as started_guest_journeys,
-    sum(b.completed_guest_journeys) as completed_guest_journeys
+    sum(b.completed_guest_journeys) as completed_guest_journeys,
+    sum(b.count_csat_score) as count_csat_score,
+    sum(b.count_csat_score * b.average_csat_score)/sum(b.count_csat_score) as average_csat_score
 from {{ ref("int_kpis__dimension_dates") }} d
 left join
     {{ ref("int_kpis__metric_daily_check_in_attributed_guest_journeys") }} b

models/intermediate/kpis/int_kpis__metric_mtd_check_in_attributed_guest_journeys.sql

@@ -23,7 +23,9 @@ select
     ) as completed_guest_journeys_not_cancelled,
     sum(b.created_guest_journeys) as created_guest_journeys,
     sum(b.started_guest_journeys) as started_guest_journeys,
-    sum(b.completed_guest_journeys) as completed_guest_journeys
+    sum(b.completed_guest_journeys) as completed_guest_journeys,
+    sum(b.count_csat_score) as count_csat_score,
+    sum(b.count_csat_score * b.average_csat_score)/sum(b.count_csat_score) as average_csat_score
 from {{ ref("int_kpis__dimension_dates") }} d
 left join
     {{ ref("int_kpis__metric_daily_check_in_attributed_guest_journeys") }} b

models/intermediate/kpis/schema.yml

@@ -3190,6 +3190,17 @@ models:
           Count of daily guest journeys completed in a given date and
            per specified dimension.
 
+      - name: count_csat_score
+        data_type: bigint
+        description: |
+          Count of daily guest journeys with CSAT (customer satisfaction score)
+          in a given date and per specified dimension.
+
+      - name: average_csat_score
+        data_type: bigint
+        description: |
+          Average daily CSAT score in a given date and per specified dimension.
+           
   - name: int_kpis__metric_monthly_check_in_attributed_guest_journeys
     description: |
       This model computes the Monthly metrics associated with Guest Journeys 
@@ -3324,6 +3335,26 @@ models:
         tests:
           - not_null
 
+      - name: count_csat_score
+        data_type: numeric
+        description: |
+          Count of daily guest journeys with CSAT (customer satisfaction score)
+          in a given date and per specified dimension.
+        tests:
+          - dbt_expectations.expect_column_values_to_be_between:
+              min_value: 0
+              strictly: false
+
+      - name: average_csat_score
+        data_type: numeric
+        description: |
+          Average daily CSAT score in a given date and per specified dimension.
+        tests:
+          - dbt_expectations.expect_column_values_to_be_between:
+              min_value: 0
+              max_value: 5
+              strictly: false
+
   - name: int_kpis__agg_monthly_check_in_attributed_guest_journeys
     description: |
       This model computes the dimension aggregation for Monthly metrics associated 
@@ -3368,6 +3399,8 @@ models:
               metric_column_name: started_guest_journeys
           - assert_dimension_completeness:
               metric_column_name: completed_guest_journeys
+          - assert_dimension_completeness:
+              metric_column_name: count_csat_score
           - accepted_values:
               values:
                 - global
@@ -3432,6 +3465,26 @@ models:
         tests:
           - not_null
 
+      - name: count_csat_score
+        data_type: numeric
+        description: |
+          Count of daily guest journeys with CSAT (customer satisfaction score)
+          in a given date and per specified dimension.
+        tests:
+          - dbt_expectations.expect_column_values_to_be_between:
+              min_value: 0
+              strictly: false
+
+      - name: average_csat_score
+        data_type: numeric
+        description: |
+          Average daily CSAT score in a given date and per specified dimension.
+        tests:
+          - dbt_expectations.expect_column_values_to_be_between:
+              min_value: 0
+              max_value: 5
+              strictly: false
+
   - name: int_kpis__metric_mtd_check_in_attributed_guest_journeys
     description: |
       This model computes the Month-To-Date metrics associated with Guest Journeys 
@@ -3566,6 +3619,26 @@ models:
         tests:
           - not_null
 
+      - name: count_csat_score
+        data_type: numeric
+        description: |
+          Count of daily guest journeys with CSAT (customer satisfaction score)
+          in a given date and per specified dimension.
+        tests:
+          - dbt_expectations.expect_column_values_to_be_between:
+              min_value: 0
+              strictly: false
+
+      - name: average_csat_score
+        data_type: numeric
+        description: |
+          Average daily CSAT score in a given date and per specified dimension.
+        tests:
+          - dbt_expectations.expect_column_values_to_be_between:
+              min_value: 0
+              max_value: 5
+              strictly: false
+
   - name: int_kpis__agg_mtd_check_in_attributed_guest_journeys
     description: |
       This model computes the dimension aggregation for Month-To-Date metrics associated 
@@ -3610,6 +3683,8 @@ models:
               metric_column_name: started_guest_journeys
           - assert_dimension_completeness:
               metric_column_name: completed_guest_journeys
+          - assert_dimension_completeness:
+              metric_column_name: count_csat_score
           - accepted_values:
               values:
                 - global
@@ -3673,6 +3748,26 @@ models:
            dimension, and value.
         tests:
           - not_null
+          
+      - name: count_csat_score
+        data_type: numeric
+        description: |
+          Count of daily guest journeys with CSAT (customer satisfaction score)
+          in a given date and per specified dimension.
+        tests:
+          - dbt_expectations.expect_column_values_to_be_between:
+              min_value: 0
+              strictly: false
+
+      - name: average_csat_score
+        data_type: numeric
+        description: |
+          Average daily CSAT score in a given date and per specified dimension.
+        tests:
+          - dbt_expectations.expect_column_values_to_be_between:
+              min_value: 0
+              max_value: 5
+              strictly: false
 
   - name: int_kpis__metric_daily_host_resolutions
     description: |