data-dwh-dbt-project/models/intermediate/resolutions/int_resolutions__incidents.sql

with
    stg_resolutions__incidents as (
        select * from {{ ref("stg_resolutions__incidents") }}
    ),
    int_core__user_host as (select * from {{ ref("int_core__user_host") }}),
    int_daily_currency_exchange_rates as (
        select * from {{ ref("int_daily_currency_exchange_rates") }}
    ),
    logs_timeline as (
        select
            id_incident,
            (
                select (comment ->> 'CreatedDate')::timestamp
                from jsonb_array_elements(comment_logs::jsonb) comment
                order by (comment ->> 'CreatedDate')::timestamp
                limit 1
            ) as first_comment_at_utc,
            (
                select (comment ->> 'CreatedDate')::timestamp
                from jsonb_array_elements(comment_logs::jsonb) comment
                order by (comment ->> 'CreatedDate')::timestamp desc
                limit 1
            ) as last_comment_at_utc,
            (
                select count(*) from jsonb_array_elements(comment_logs::jsonb) comment
            ) as comment_count,
            (
                select (status_step ->> 'CreatedDate')::timestamp
                from jsonb_array_elements(status_history_logs::jsonb) status_step
                order by (status_step ->> 'CreatedDate')::timestamp
                limit 1
            ) as first_status_at_utc,
            (
                select (status_step ->> 'CreatedDate')::timestamp
                from jsonb_array_elements(status_history_logs::jsonb) status_step
                order by (status_step ->> 'CreatedDate')::timestamp desc
                limit 1
            ) as last_status_at_utc
        from stg_resolutions__incidents
    ),
    -- The host can submit any number of damaged items in the damage report.
    -- Each damaged item can have different currencies, so we need to convert
    -- the amount to the host's currency.
    damage_reported_items as (
        select
            i.id_incident,
            jsonb_array_elements(i.damage_report_items::jsonb) as item,
            uh.account_currency_iso4217 as host_currency,
            i.created_date_utc
        from stg_resolutions__incidents i
        left join int_core__user_host uh on i.id_user_host = uh.id_user_host
        where i.damage_report_items is not null
    ),
    damage_report as (
        select
            dri.id_incident,
            dri.host_currency,
            count(distinct dri.item ->> 'Id') as number_damaged_items,
            sum(
                coalesce(
                    ((dri.item ->> 'OriginalAmount')::numeric * cer.rate)::decimal(
                        19, 4
                    ),
                    0
                )
            ) as original_value_amount_in_host_currency,
            sum(
                coalesce(
                    ((dri.item ->> 'OriginalAmount')::numeric * cer_gbp.rate)::decimal(
                        19, 4
                    ),
                    0
                )
            ) as original_value_amount_in_gbp,
            sum(
                coalesce(
                    ((cm.corrective_measure ->> 'Amount')::numeric * cer.rate)::decimal(
                        19, 4
                    ),
                    0
                )
            ) as asked_repair_amount_in_host_currency,
            sum(
                coalesce(
                    (
                        (cm.corrective_measure ->> 'Amount')::numeric * cer_gbp.rate
                    )::decimal(19, 4),
                    0
                )
            ) as asked_repair_amount_in_gbp,
            sum(
                coalesce(
                    (
                        (cm.corrective_measure ->> 'SettlementAmount')::numeric
                        * cer.rate
                    )::decimal(19, 4),
                    0
                )
            ) as accepted_amount_in_host_currency,
            sum(
                coalesce(
                    (
                        (cm.corrective_measure ->> 'SettlementAmount')::numeric
                        * cer_gbp.rate
                    )::decimal(19, 4),
                    0
                )
            ) as accepted_amount_in_gbp
        from damage_reported_items dri
        left join
            lateral jsonb_array_elements(
                case
                    when jsonb_typeof(dri.item -> 'CorrectiveMeasures') = 'array'
                    then dri.item -> 'CorrectiveMeasures'
                    else '[]'::jsonb
                end
            ) as cm(corrective_measure)
            on true
        left join
            int_daily_currency_exchange_rates cer
            on dri.created_date_utc = cer.rate_date_utc
            and (cm.corrective_measure ->> 'Currency') = cer.from_currency
            and dri.host_currency = cer.to_currency
        left join
            int_daily_currency_exchange_rates cer_gbp
            on dri.created_date_utc = cer_gbp.rate_date_utc
            and (cm.corrective_measure ->> 'Currency') = cer_gbp.from_currency
            and cer_gbp.to_currency = 'GBP'
        group by dri.id_incident, dri.host_currency
    ),
    guest_amounts_in_gbp as (
        select
            i.id_incident,
            (i.guest_contribution_amount_in_txn_currency * cer.rate)::decimal(
                19, 4
            ) as guest_contribution_amount_in_gbp
        from stg_resolutions__incidents i
        left join
            int_daily_currency_exchange_rates cer
            on (i.calculation_at_utc)::date = cer.rate_date_utc
            and cer.from_currency = i.guest_contribution_currency
            and cer.to_currency = 'GBP'
    )

select
    -- Basic Incident Details
    i.id_incident,
    i.id_verification,
    i.current_status_name,
    i.is_submission_complete,
    i.current_agent_name,
    i.document_version,
    i.created_at_utc,
    i.created_date_utc,
    i.updated_at_utc,
    i.updated_date_utc,

    -- Resolution Details    
    lt.first_comment_at_utc,
    lt.last_comment_at_utc,
    lt.comment_count,
    case
        when lt.first_comment_at_utc is not null
        then
            (
                extract(epoch from (lt.first_comment_at_utc - i.created_at_utc)) / 3600
            )::decimal(19, 4)
        else null
    end as time_to_first_comment_in_hours,
    lt.first_status_at_utc,
    lt.last_status_at_utc,
    case
        when i.is_submission_complete
        then
            (
                extract(epoch from (lt.last_status_at_utc - lt.first_status_at_utc))
                / 3600
            )::decimal(19, 4)
        else null
    end as resolution_time_in_hours,
    dr.number_damaged_items,
    dr.original_value_amount_in_host_currency,
    dr.original_value_amount_in_gbp,
    dr.asked_repair_amount_in_host_currency,
    dr.asked_repair_amount_in_gbp,
    dr.accepted_amount_in_host_currency,
    dr.accepted_amount_in_gbp,
    dr.host_currency,

    -- Resolutions calculator
    i.protection_name,
    i.waiver_or_deposit_name,
    i.guest_verification_status,
    i.lower_protection_limit_usd,
    i.upper_protection_limit_usd,
    i.calculated_payout_amount_in_txn_currency,
    i.calculated_payout_currency,
    (i.calculated_payout_amount_in_usd * cer.rate)::decimal(
        19, 4
    ) as calculated_payout_amount_in_gbp,
    i.submitted_payout_amount_in_txn_currency,
    i.submitted_payout_currency,
    (i.submitted_payout_amount_in_usd * cer.rate)::decimal(
        19, 4
    ) as submitted_payout_amount_in_gbp,
    i.calculated_guest_charge_amount_in_txn_currency,
    i.calculated_guest_charge_currency,
    (i.calculated_guest_charge_amount_in_usd * cer.rate)::decimal(
        19, 4
    ) as calculated_guest_charge_amount_in_gbp,
    i.submitted_guest_charge_amount_in_txn_currency,
    i.submitted_guest_charge_currency,
    (i.submitted_guest_charge_amount_in_usd * cer.rate)::decimal(
        19, 4
    ) as submitted_guest_charge_amount_in_gbp,

    -- Host Details
    i.id_user_host,
    i.host_account_name,

    -- Host Contact Details
    i.host_email,
    i.host_last_name,
    i.host_first_name,
    i.host_phone_code,
    i.host_phone_number,

    -- Guest Details
    i.id_user_guest,
    i.guest_email,
    i.guest_last_name,
    i.guest_first_name,
    i.guest_phone_code,
    i.guest_phone_number,

    -- Guest Deposit Details
    i.is_guest_deposit_retained,
    i.is_guest_deposit_collected,
    i.deposit_retained_amount_in_txn_currency,
    i.deposit_retained_currency,

    -- Guest Involvements
    i.has_guest_contributed_to_cost,
    i.has_host_taken_preventative_steps,
    i.guest_contribution_amount_in_txn_currency,
    i.guest_contribution_currency,
    ga.guest_contribution_amount_in_gbp,
    i.is_guest_contacted_about_damage,

    -- Accommodation Details
    i.id_accommodation,
    i.accommodation_name,

    -- Booking Details
    i.check_in_at_utc,
    i.check_in_date_utc,
    i.check_out_at_utc,
    i.check_out_date_utc,
    i.id_booking,
    i.booking_status,
    i.id_reservation

from stg_resolutions__incidents i
left join logs_timeline lt on i.id_incident = lt.id_incident
left join damage_report dr on i.id_incident = dr.id_incident
left join guest_amounts_in_gbp ga on i.id_incident = ga.id_incident
left join
    int_daily_currency_exchange_rates cer
    on (i.calculation_at_utc)::date = cer.rate_date_utc
    and cer.from_currency = 'USD'
    and cer.to_currency = 'GBP'